Privacy policy

We collect some personal information while you use Lilavati's FairBengal: your name, phone number and email address, your reading history and preferences, and information relating to payment. It is needed to create an account, buy books, write reviews and use the rest of the platform.

We use what we collect to personalise your reading and recommend books, to process orders and keep you informed about delivery, to gather analytics that help us improve the platform, and to tell you about new books and literary events that match your interests.

Protecting your information matters to us. We use industry-standard encryption, store data on secure servers and keep strict access controls in place. Payment details are handled directly by our payment processors and are not stored on our servers.

Lilavati's FairBengal uses session cookies to keep you signed in and preference cookies to remember your language, region and display settings. These cookies are essential to the ordinary working of the platform.

We work with trusted payment gateways to process payments and with analytics providers to understand how the platform is used. We never sell your personal information to anyone. Third-party providers receive only what they need to provide their particular service.

Your information is yours. You may export it at any time, ask us to delete your account and your data, and opt out of marketing notifications. Email customer.support@fairbengal.com to make any of these requests.

Lilavati's FairBengal complies with the Digital Personal Data Protection Act, 2023 (the DPDP Act). We obtain your consent before processing your data, limit its use to the purposes we have stated, and are committed to protecting your rights under it.

For users in Bangladesh we follow the data protection laws and rules in force there. Your information is protected in accordance with the Digital Security Act, 2018 and the rules made under it.

For any question or request about privacy, write to us at customer.support@fairbengal.com